Delivery Information

Delivery Fees

We charge just £3.50 (inc VAT) flat rate for deliveries to UK Mainland, Northern Ireland, Isle of Man, Isle of Wight and the Channel Islands. Deliveries to the Scottish Highlands and Islands may incur extra charges depending on the weight of your parcel. We also ship to some areas of Europe - charges will vary depending on the weight of your parcel and will be calculated when you checkout.  Please note due to postal restrictions there is a 2kg limit for parcels to Europe. 


When will my order be despatched? 

All orders placed on weekdays (Monday-Friday) before 1pm are despatched the same day. If you are unlikely to be home to receive your parcel you can leave a shipping note  (ie. leave with neighbour) during checkout. Alternatively you can have your order sent to an alternative address, again this can be done during checkout. 


Who will deliver my parcel?

We use a variety of companies to carry our parcels - orders to most residential addresses will be sent using Royal Mail, if we opt to use a courier service we will notify you of this in your despatch email. 


How soon should I expect my order?

You will receive an email to let you know that your order is on the way - many of our orders arrive with a couple of days but please allow 3-5 working days for it to arrive with you. If it has not arrived by this time please notify us so that we can trace it's whereabouts. 


Please note that if you are not at home when the delivery is made and you fail to collect your parcel from your local office it will be returned to us. In these circumstances the cost of shipping will not be refunded and further cost will be incurred to resend your parcel.

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