Delivery Information

Festive Delivery Schedule 2017

To allow your parcel to arrive before Christmas Day please place all orders before 1PM on WEDNESDAY 20th DECEMBER

Orders placed after that time will still be despatched but may not arrive in time for Christmas.


Festive Opening Hours

21st - 22nd December - orders despatched as normal.

23nd - 26th December - CLOSED.

27th - 29th December - orders despatched as normal.

1st January 2018 - CLOSED.

2nd January 2018 - Open as normal, usual despatch times resume.




Delivery Fees*

United Kingdom -  Including UK Mainland, Northern Ireland, Isle of Man, Isle of Wight and the Channel Islands.

Orders below £60 - £3.50 

Orders over £60 - FREE

Deliveries to the Scottish Highlands and Islands may incur extra charges depending on the weight of your parcel.


Europe

We also ship to some areas of Europe - charges will vary depending on the weight of your parcel and will be calculated when you checkout.  Please note due to postal restrictions there is a 2kg limit for parcels to Europe. 




Delivery FAQ's


When will my order be despatched?

All orders placed on weekdays (Monday-Friday) before 1pm are despatched the same day.

Who will deliver my parcel?

We use a variety of companies to carry our parcels - orders to most residential addresses will be sent using Royal Mail First Class, if we opt to use a courier service we will notify you of this in your despatch email. 


How soon should I expect my order?

You will receive an email to let you know that your order is on the way - many of our orders arrive with a couple of days but please allow 3-5 working days for it to arrive with you. If it has not arrived by this time please notify us so that we can trace it's whereabouts. 


What happens if I'm out when a delivery attempt is made? 
If you are unlikely to be home to receive your parcel you can leave a shipping note  (ie. leave with neighbour) during checkout. Alternatively you can have your order sent to an alternative address, again this can be done during checkout. 


If you are out when an delivery attempt is made the postman is likely to leave the parcel with a neighbour and leave a instruction card through your door.  He may return the parcel to your local Royal Mail Collection Office and leave re delivery instructions with you instead.


Please note that if you are not at home when the delivery is made and you fail to collect your parcel from your local office it will be returned to us. In these circumstances the cost of shipping will not be refunded and further cost will be incurred to resend your parcel.


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