Products I have sensitive skin, can I use your handmade soaps? Our methods and ingredients produce a gentle mild soap. Many of our customers with sensitive skin prefer to begin with our pure unscented bar . If you are concerned about your skin it is always best to try a small amount on your arm and test your skin reaction over 24 hours before using the soap all over. How long will your handmade natural soap last? We use palm oil in our soaps to help us produce a bar that is hard and long lasting. To prolong the life of your soap we recommend that you use a soap dish that allows excess water to be drained away from the bar. Because of its high levels of natural glycerine, if your bar of natural soap is left in a pool of water it will go mushy. At the very least you should stand the soap on its end and allow it to dry between uses. If unopened our handmade soaps will keep for years. However to fully appreciate the wonderful scent of the essential oils we recommend that you use them within 6-12months.
What do you use to fragrance your products? We use only high quality pure essential oils to fragrance our products. I am vegetarian/vegan can I use your handmade soap? With the exception of the Honey in our honey and oats natural soap bar all of our soaps are suitable for vegetarian/vegan use. We do use beeswax in all of our balms and also in our Orange and Mint body butter bar. Our face masks and scrubs contain dried honey. Do you test your products on Animals? We only test our products on willing friends and family members! Back to top Delivery And Returns How much do you charge for postage and packaging? Our postage rates are charged at a flat rate of £2.95 for deliveries within the United Kingdom. How soon will I get my parcel? All orders received by 1pm (Monday - Friday) )are sent out the same day, all orders after this time will be sent the following day. We use Royal mail First class and your parcel will typically be received 2-3 working days after despatch.
If you are not home when the postman arrives, he will leave you a collection notice and take your parcel to the nearest Royal Mail collection point. If you fail to collect the package it will be returned to us. We can then arrange redelivery at your expense or refund you minus the original cost of postage and packaging. If you know that you will not be available to accept your parcel please specify an alternative address for the parcel to be sent to. This arrangement can be made during your checkout process. I've changed my mind can I return the items? If you change your mind about your products you must contact us within 7 days of receipt.
Due to the nature of our products we are only able to accept returned goods that are unused and in a saleable condition. The original post and packaging costs will not be refundable. We will ask you to return the items safely at your expense. If we receive incomplete, damaged or used items we may make further reductions to the amount we refund to you. My parcel has arrived damaged, what should I do? We take great care to ensure that your parcel arrives safely, however, some things are out of our control. If your parcel has arrived damaged, you must contact us within 7 days of receipt. We may ask you to return the goods and damaged packaging in order for us to investigate further. Please ensure that you secure the package when returning it to us. Your products will be replaced. A refund for the return postage will only be given if you have had our consent to return the goods. How will I know when my parcel has been despatched?
We will send you a confirmation email as soon as your parcel has been despatched.
All orders received before 1pm will be despatched the same day. Any orders received after this time will be sent the following day. All orders received over the weekend will be despatched on Monday. Back to top Ordering How safe are my credit card details? We use Worldpay secure servers to process your credit/debit cards on our behalf. Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations. The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information. Any communication between the shopper and WorldPay is also encrypted to the maximum strength supported by the shopper's browser using 128 Bit SSL. I don't want to shop online, is there an alternative? We understand that some of our customers prefer not to shop online, therefore, we are happy to accept mail orders. Please download and print our mail order form here and send it to us at:
Pure Thoughts
Office 15 Wyvern House
Railway Terrace
Derby
Derbyshire
DE1 2RU Alternatively please call 01332 219000 to place your order over the phone. I want to cancel my order, what should I do?
You can cancel your order by contacting us prior to the despatch of your goods.
Please check for your email confirming despatch before contacting us. If your goods have been despatched please contact us within 7 days of receipt. We will ask you to return the goods in a safe and secure manner and in a saleable condition. This will be at your own expense. The original cost of postage will not be refundable. We may also may further reductions to the amount that we refund if the goods arrive incomplete, used or damaged. I am interested in stocking your products in my shop. Do you wholesale?
Yes we do, please see our wholesale page for futher information. Back to top
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