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| | | Terms And Conditions
About Us
Pure Thoughts is a family run business with a passion for nature. Our aim is simply to provide you with the most luxurious natural handmade products possible. We strive to work with nature and keep our impact on the environment to a minimum.
Our natural soap and bath products are made, packaged and labelled by hand in small quantities to ensure that they receive the greatest attention to detail and meet our high quality standards. We pride ourselves on using traditional methods and the finest natural ingredients.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Our postage rates are charged at a flat rate of £2.95 for UK customers.
Delivery Schedule
All orders received by 1pm (Monday-Friday) are sent out the same day, all orders after this time will be sent the following day. We use Royal mail First class and your parcel will typically be received 2-3 working days after despatch. Please note that at present we only ship within the United Kingdom.
For UK customers if you are not home when the postman arrives, he will leave you a collection notice and take your parcel to the nearest Royal Mail collection point.
If you fail to collect the package it will be returned to us. We will arrange redelivery at your expense or refund you minus the original cost of postage and packaging.
Please specify an alternative address for the parcel to be sent to if you know that you will not be home to receive it. This arrangement can be made during your checkout process.
Credit Card Security
We use Worldpay secure servers to process your credit/debit cards on our behalf. Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations.
The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information. Any communication between the shopper and WorldPay is also encrypted to the maximum strength supported by the shopper's browser using 128 Bit SSL.
Reaching Us
If you need to reach us, please email us using the contact us link on the store page, alternatively, you can write to us at:
Pure Thoughts
Office 15 Wyvern House
Railway Terrace
Derby
Derbyshire
DE1 2RU
United Kingdom
Privacy Policy
Pure Thoughts do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
I've changed my mind can I return the items?
If you change your mind about your products you must contact us within 7 days of receipt.
Due to the nature of our products we are only able to accept returned goods that are unused and in a saleable condition. The original post and packaging costs will not be refundable.
We will ask you to return the items safely at your expense. If we receive incomplete, damaged or used items we may make further reductions to the amount we refund to you.
My parcel has arrived damaged, what should I do?
We take great care to ensure that your parcel arrives safely, however, some things are out of our control.
If your parcel has arrived damaged, you must contact us within 7 days of receipt.
We will ask you to return the goods and damaged packaging in order for us to investigate further. Please ensure that you secure the package when returning it to us.
Your products will be replaced. A refund for the return postage will only be given if you have had our consent to return the goods.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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